Frequently Asked Questions (FAQs)
Get answers to your Synagie questions here.
1. What is Synagie?
Synagie is an automated commerce solution for managing multi-channel sales both offline and online. Our SAAS cloud platform helps you manage your orders, inventory, vendors and customers from one centralised dashboard. We also provide real time big data analytics with On-Demand warehousing services to help automatically fulfill your orders as they arrive.
2. How does On-Demand Warehousing work?
You request for the storage space you need and pay for only what you use. No long term commitments or deposits. When an order arrives, we automatically pick, pack, deliver and fulfil your orders. We charge a processing fee to pick and pack your orders, you will also enjoy our bulk discounted rates for last mile delivery.
3. Can I arrange to visit your warehouse?
Due to security reasons warehouse visits are strictly by appointment only. You can arrange for an appointment by sending an email to firstname.lastname@example.org
4. Are there any subscription fees for Synagie’s cloud platform?
No, Synagie is an On-Demand platform with a usage based pricing plan. We bill you on a per order basis for using our cloud software. Depending on your monthly order volume, our pricing can be from as low as S$0.25per order. The more you sell, the lower your cost per order. If you have less than 100 orders per month, a base fee of $39.90 applies. For more information on pricing visit www.synagie.com/pricing
5. How would I know if I have been billed correctly?
We offer itemised detailed billing of all charges for self-serve merchants.
6. Are there any long term commitments to use Synagie?
No, there are no long term commitments. Feel free to use Synagie’s platform or On-Demand warehousing services for as short or as long as you like. You can cancel anytime.
7. What if I need support?
We are there to help you in any way we can. You can contact us via our in-app chat or email. We will reply to you as soon as we can.
8. Are my orders & inventory synced in real time?
Yes, Synagie provides real time data for all your orders, inventory, cost and fulfillment across all your online channels. Our big data analytics is also processed as your orders come in to help you get the most up to date overview of your business.
9. Can I use Synagie’s software without using your warehousing services?
No, unfortunately Synagie is an integrated end to end solution. As part of our automated commerce process we recommend that our customers use our complete solution so that we can help you sync your orders, inventory and track fulfillment in real time.
10. Where is my inventory stored?
Your inventory will be stored at our secured, air-conditioned Fulfillment Hub at 15 Greenwich Avenue Singapore 534022.
11. How does billing for Synagie work?
Just like the way you pay for your utilities bill, Synagie bills you for the base fee of $39.90 before the beginning of each month. You will be billed on a per order basis as orders arrive during the rest of the month. For Dynamic Warehousing, storage space or bin rental is billed in advance on a monthly basis. Fees for logistics services or order processing such as pick, pack and last mile delivery is billed to your credit card only after the service or order has been processed.
12. What payment methods do you accept?
We currently accept Visa or Mastercard via Stripe, an established online payment gateway.
13. What marketplaces do you connect to?
We connect to all major online marketplaces in South East Asia including Lazada, Qoo10 and Shopee. You can also integrate your ecommerce website if you are on Woo Commerce or Shopify platforms. For custom integrations to your website or Magento please contact us.
14. Can I connect Synagie to my ERP or accounting software?
Yes, we currently integrated to Quickbooks online and Xero. For custom integrations to your ERP please contact us.