Terms and Conditions for Product Notification and Registration Services

1. Appointment of Synagie as Service Provider By purchasing Synagie's on-demand Local Product Notification and/or Registration Services ("Services") via the Synagie.com Website, the Client hereby appoints Synagie as a service provider solely to facilitate the preparation, submission, and coordination of documentation required for the product notification and/or registration with the relevant local regulatory authorities.

Depending on the applicable regulatory requirements and the arrangement agreed with the Client, Synagie may:

In both cases, Synagie acts strictly as an administrative facilitator and not as a legal representative or principal manufacturer of the Client’s products.

2. Scope of Services Synagie's scope is limited to:

1. Assisting in the collation, preparation, and submission of Client-provided documentation;
2. Coordinating communications between the Client and the relevant regulatory authorities;
3. Monitoring and updating the Client on the status of the application(s).

Synagie does not perform independent verification of the accuracy, legality, or completeness of the documents or information provided by the Client.

3. No Guarantee of Approval The Client acknowledges and agrees that Synagie does not and cannot guarantee:

1. The acceptance, approval, or success of any product registration or notification application;
2. Any specific processing timelines by the authorities.

Final decisions rest solely with the respective government agencies or regulatory bodies.

Synagie shall not be liable for any delays, rejections, fines, penalties, losses, business interruption, or costs arising from the actions, inactions, or decisions of such authorities.

4. Limitation of Liability To the fullest extent permitted by law, Synagie’s liability shall be strictly limited as follows:

1. Synagie’s aggregate liability for any and all claims under or in connection with these Services shall not exceed the total handling fees paid by the Client for the specific service(s) giving rise to the claim.
2. In no event shall Synagie be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, opportunity, or reputation, whether arising in contract, tort, negligence, or otherwise.

Final decisions rest solely with the respective government agencies or regulatory bodies.

Synagie shall not be liable for any delays, rejections, fines, penalties, losses, business interruption, or costs arising from the actions, inactions, or decisions of such authorities.

5. Handling Fees and Other Charges To the fullest extent permitted by law, Synagie’s liability shall be strictly limited as follows:

1. Regulatory authority fees and levies,
2. Laboratory or testing fees,
3. Courier or logistical costs,
4. Any third-party expenses or disbursements.

The Client shall bear all such external charges separately and shall make prompt payment for these charges when due.

6. Client's Obligations The Client undertakes to:

1. Provide accurate, current, and complete documentation and information;
2. Promptly respond to all clarifications, requests, and queries from Synagie or regulatory authorities;
3. Ensure all products comply with applicable labeling, formulation, and product-specific regulations of the jurisdiction concerned;
4. Reimburse Synagie promptly for any additional fees arising from regulatory changes, resubmissions, or clarifications.

Synagie shall not be responsible for any application rejection, penalties, or regulatory breaches caused by inaccurate or incomplete information provided by the Client.

7. Client's Obligations to Cancel Notification/Registration The Client acknowledges and agrees that if, for any reason, including but not limited to:

the Client decides to terminate the product notification and/or registration prior to its expiry, the Client shall be obliged to proceed with the cancellation of the notification and/or registration with the relevant local authorities, and shall fully cooperate with Synagie in ensuring the proper execution of the cancellation process.

8. Use of Synagie's Local Entities Where Synagie utilizes its own local registered entity to facilitate registration or notification:

1. Synagie does so strictly for administrative purposes only, and without assuming any manufacturer’s, seller’s, or importer’s liability, obligation, or regulatory responsibility for the Client’s products.
2. The Client remains fully responsible for all post-registration compliance, regulatory obligations, and product liabilities.
3. Synagie shall not be deemed a local authorized representative, distributor, or importer for the Client unless otherwise expressly agreed in writing.

9. Indemnity The Client agrees to fully indemnify, defend, and hold harmless Synagie, its affiliates, directors, officers, employees, and agents from and against any and all claims, demands, proceedings, losses, damages, liabilities, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or relating to:

1. Any breach by the Client of these Terms,
2. Inaccurate, incomplete, fraudulent, or misleading information provided by the Client,
3. Any non-compliance by the Client or its products with applicable laws,
4. Any third-party claims arising from the Client’s products or regulatory submissions.

10. Termination of Services Synagie reserves the right to suspend or terminate Services with immediate effect upon:

1. Any breach of these Terms by the Client,
2. Non-payment of applicable fees,
3. Provision of fraudulent, inaccurate, or incomplete documentation,
4. If continuation of the Services would cause Synagie to be in breach of any applicable law or regulation.

In the event of termination, no refund of service fees shall be made.

11.1. Amendments: We may, from time to time and at any time, update or revise these Terms. We will use commercially reasonable methods to notify you of such revisions, such as by posting a revised version on our Platform. Such update or revision is effective upon publication on our Platform. You are responsible for ensuring that you have read the most current version of these Terms. Your continued access and/or use of our Platform will be deemed to constitute your conclusive acceptance of the updated or revised Terms.

11.2. Governing Law and Dispute Resolution These Terms shall be governed by and construed in accordance with the laws of Singapore. Any disputes, differences or questions arising out of these Terms including the interpretation of the terms herein or with regard to the obligations, failure or breach of any terms thereof by any of the parties and/or compensation/damages payable under these Terms or of any matter whatsoever arising under these Terms, which have not been settled amicably within thirty (30) days from the commencement of informal negotiation, shall be referred by either party to arbitration in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("Rules") as presently in force and the award made in pursuance thereof shall be binding on the Parties. The seat of arbitration shall be Singapore. The proceedings of arbitration shall be conducted in English. The arbitral tribunal shall consist of one (1) arbitrator to be appointed by the mutual agreement of the parties, failing which the appointment shall be made by the president of the SIAC. The decision or award so given by the arbitrators shall be final and binding on the parties hereto.

11.3. AEntire Agreement: These Terms, together with any referenced documents, represent the full understanding between Synagie and the Client.

Terms last updated: 13 May 2025