Customer Engagement
Solutions (CES)

We communicate across multi-channels with smart tools & data to deliver
excellent customer experiences, fostering engagement, driving conversion & loyalty.

Synagie

Chats & Reviews

Synagie

Consulting & Concierge
Services

Synagie

Customer Engagement
Management

Chats & Reviews

Query management with strong training on service recovery.

Synagie

Synagie Instant Messaging and Chat/Call Support

Synagie

Synagie Seller and Product Ratings and Reviews

Synagie

Synagie Ask a Question / Message Center Management

Synagie

Synagie Thorough Quality Management Solutions

Consulting & Concierge Services

Highly trainable in-house beauty specialist.

  • Synagie
    Lead and manage brand and product related queries
  • Synagie
    Handhold customers in their purchase journey through smart probing and emphatetic tone
  • Synagie
    Thorough customer handling guidelines​
  • Synagie
    Risk and recovery management
  • Synagie
    Training and consumer service report insights

Customer Engagement Management

Using tools and data to engage customers more effectively.

Synagie
CEM Activities Planning
  • Proactively reach out to customers
  • Drive traffic, conversion & followers
Synagie
CES & CEM Analytics
  • Customer Inquires & behavioral analysis
  • Impact of CEM
Synagie
Customer Segmentation
  • Segment into customer groups for better targeting​
  • Customize messages for different scenario​
Synagie

GET STARTED NOW!

Join Synagie as a Brand Partner today!

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