(Key Account) Customer Business Development


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Date: October 8, 2021 6:15:53 AM UTC
Company: Synagie
City: Ho Chi Minh City, Vietnam
Country: VN


As part of the Customer Business Development team, you will help deliver retail sales target, optimize customer profits, manage inventory holdings to a mutually agreed target, and develop channel trade plans with customer to ensure timely execution of trade plans of the online boutique/s of the brand/s you manage. Equipped with enthusiasm and skill, you will be primarily responsible to:

1. Develop and build long term strategic relationship with assigned key customer(s)

  • To be the channel experts for customers so as to advice and develop business to achieve goals
  • Channels refer to offline channels and / or online channels such as Lazada, Shopee, Zalora, etc.
  • Develop, align and implement channel portfolio strategies, go-to-channel routes and promotional plans to achieve mutually agreed business goals.
  • Regular meetings and quarterly business review with customer(s) and channels to ensure business progress and alignment towards agreed goals
  • Submission of trade investments and promotional claims to customer(s) per agreed amount

2. Manage channels’ (online & offline) activities for assigned customer(s)

  • To conduct advance planning and gain alignment on business activities with customers and channels
  • To execute and review agreed plans on channels’ seller centers and exercise entrepreneurship to drive business targets
  • To manage all channels’ seller centers from trade activities to ensuring strong seller’s store ratings
  • To conduct post activity / promotion analysis so as to improve and enhance forward plans
  • Pitch and negotiate with channels’ category manager to maximize brand’s exposure and visibility

3. Business Custodian for Synagie

  • To understand assigned customer(s) P&L and identify areas for growth / improvements
  • To negotiate trade terms and margins with customer to achieve win-win scenario
  • To prepare analysis and presentations in preparation for any trade / channel negotiations


  • Hold a bachelor’s degree in any discipline of study;
  • Are keen to work in the eCommerce industry;
  • Have an entrepreneurial spirit and strong commercial acumen;
  • Are passionate about consumer experience, innovation and fashion;
  • Possess good communication skills and able to work in a fast paced but nurturing environment;
  • Are a team player

Experience: 3 Year

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