Regional Process Excellence Manager


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Date: April 6, 2022 9:36:25 AM UTC
Company: Synagie
City: National Capital Region, Philippines
Country: PH



As Process Excellence Manager, you will be streamlining the processes across the entire value chain, from commercial, marketing, supply chain, fulfillment operations, consumer engagement, business analytics, to finance. You must establish an outstanding client experience through internal business efficiency by refining and improving the numerous processes that support our client activities. You will be leading the identification, delivery, and sustainability of process improvement opportunities with keen focus on service, quality, and speed. You are also expected to assist in improving revenue and cost outcomes. In detail:

  • Meticulously identify and map standardized processes within and across business units
  • Establish proper documentation of processes, procedures, and work flows to ensure scalability of activities through standardized BPMN methods
  • Strongly advocate identification of causal factors, threats, and risks, and opportunities for process optimization and improvement to aid in the growth and scalability of processes
  • Successfully ensure appropriate governance is applied to process changes through tight implementation and control
  • Closely collaborate with process excellence leads and business unit owners in the implementation and monitoring of compliance to processes to ensure success of initiatives
  • Effectively work with business leads in establishing SMART KPIs and metrics for the teams
  • Efficiently support major change initiatives and projects across the value chain guided with principles of simplicity and transparency
  • Successfully liaise with the CPO and other relevant internal stakeholders in ensuring business knowledge is relevant and up to date
  • Any other duties as assigned by the management


The ideal candidate possesses a demonstrated ability to effectively manage multiple stakeholders with varying business needs. The candidate will establish a high degree of ownership and initiative, coupled with a consistent, detail-oriented focus as controller of the business processes. The candidate should be obsessed with compliance and efficiency, with an incessant attention to the growing business requirements. Additionally, the candidate must have a strong history of managing projects to tight timelines, balancing multiple priorities, effectively working across internal stakeholders, and demonstrating effective communication skills appropriate to the audience. Other qualifications include the following:

  • Must possess minimum of 3 years combined experience in process control, process excellence, or process engineering
  • Experience in designing and embedding operational process improvements
  • Experience with business/system analysis, BPMN documentation, and BPMS management
  • Lean Six Sigma (Green Belt and above) is preferred
  • Experience in multinational businesses in the APAC region is preferred
  • Hold a bachelor’s degree in any STEM course. Industrial engineering background or other related studies are preferred
  • Passionate about business control, process excellence, and the ecommerce industry

Experience: 4 Year

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