Consumer Engagement Specialist
MY | FULL TIME
Date: April 27, 2022 12:29:46 PM UTC
City: Selangor, Malaysia
Consumer Engagement Specialists -the heart of Synagie
As Consumer Engagement Specialist, you will act as the chief supervisor of the online boutique/s of the brand/s you manage. You will foster a highly pleasant environment for consumers to make the best buying decisions that will make them come back craving for more. Equipped with enthusiasm and skill, you will be guiding the consumer from prospecting, product inquiry, concerns, purchase, and feedback. Specifically, you will:
•Effectively and professionally manage customer queries (questions, concerns, complaints,
requests, and feedback) via call, chat, e-mail, reviews, comments, and other forms of communication media on the eCommerce channels and platforms we manage;
•Successfully liaise with relevant parties, both internal and external, to ensure timely, efficient,
and effective course of action for customer queries;
•Strategically form a well thought, thoroughly guided, and most appropriate resolution to customer queries that is effective, efficient, and timely;
•Establish stronger customer relationships through courteous
pre- sales services and post
– sales follow-ups;
•Participate in learning programs, seminars, and classes for continuous knowledge gain on the
latest industry trends and best practices; and
•Any other duties as assigned by the management.
Synagie believes you will be an awesome fit for this role if you:
•Are passionate about consumer experience, innovation, beauty, fashion, and eCommerce;
•Possess good communication skills and mastery of the English language;
•Have experience in any consumer management industry (customer service, hospitality, retail,
•Hold a bachelor’s degree in any discipline of study.
•No bachelor’s degree yet? Fret not!
As long as you have at least two years’ worth of college
studies and three years of experience in any relevant field, you are very much welcome here!
Why Choose to join Synagie:
The vision. Synagie wants to be the best. We thrive on innovation. We are competitive, but we compete only with ourselves. The feeling of working on something that will only get bigger and better is unparalleled.
The culture. We have and startup culture and everyone has a voice. We promote an environment of open discussions and we treat each other as a family.
The people. We have such an incredible and diverse mix of people from all walks of life. You will work with the smartest, warmest, and most talented people in this industry. Working with such remarkable professionals makes one beam with pride.
The expertise. The main thrust of Synagie is continuous improvement of talent through mentoring, testing & learning, and training. We make sure you grow where you want to. With us, you will be able to learn so much about products, processes and providing excellent customer experience – all of which may pave future opportunities to manage the company’s business while chartering the next chapter of Synagie’s growth and a lot more!
The E-Commerce. Be in the thick of the E-Commerce action where we work with FMCG and Prestige Beauty brands as well as Channel partners to drive business growth, consumers’ penetration and enhance shopping journey.
Experience: 3 Year